Return& Refund Policy
Effective Date: 22-06-2025
At Clutchers Hub, customer satisfaction is our priority. We want you to enjoy your experience shopping for collectibles, mobile skins, posters. Please review our return and refund policy below:
1. Physical Products (Collectibles, Mobile Skins, Posters)
Eligibility for Return & Refund:
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Returns are accepted within 2 days of delivery.
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Items must be unused, in original packaging, and in resellable condition.
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Proof of purchase (order number, receipt) is required.
Non-Returnable Items:
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Custom or personalized items.
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Sale or clearance items (unless defective or damaged).
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Opened or used mobile skins or posters.
Defective or Damaged Items:
If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue. We’ll offer:
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A replacement (if available), or
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A full refund (including shipping), or
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Store credit, based on your preference.
- Replacement and exchanges for damage products will be delivered within 3-5 days.
Return Shipping:
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Customers are responsible for return shipping unless the product is defective or incorrect.
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Use a trackable shipping method to ensure safe return.
2. Digital Products
Due to the nature of digital goods, all purchases are final and non-refundable. This includes:
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Digital items or skins
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Downloadable content
Exceptions may apply in the case of:
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Unauthorized or fraudulent transactions
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Technical issues preventing delivery of the digital item
Please contact our support team with details for review.
3. How to Request a Return or Refund
Email us at [email protected] with the following:
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Order number
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Item(s) for return or refund
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Reason for return
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Photos (if applicable)
Once your request is approved, you will receive further instructions.
4. Refund Processing Time
Refunds are credited within 5–7 business days of receiving the returned item or verifying the issue. The refund will be issued to your original payment method.
5. Contact Us
If you have any questions, feel free to contact us:
📧 Email: [email protected]
🌐 Website: https://clutchershub.shop/contact
Shipping and Delivery
We strive to process and ship and deliver your orders within 5-7 business days. Delivery timelines may vary based on your location. We use reliable courier services to ensure your products reach you safely. Please note that unforeseen delays can occur due to circumstances beyond our control.